Customer testimonials and feedback
Some recent testimonials from customers for whom we have built multi rotor camera platforms:
Having spent many years buying RC products from many shops all over the world I never thought I would ever get customer service like I had with Buzzflyer. They re-defined the concept of customer service being the first company that gave us all the possible support we need on our daily professional activity. We needed quick response to our problems, fast deliveries, and warranty issues solved swiftly and we´ve had all of that. We will keep doing business with Buzzflyer as we actually speak the same language in terms of professionalism, customer respect and business growth. We want to thank the Buzzflyer team for everything...Thank you John, Janet and Harvey for your continuous support and patience.
Augusto Alves da Silva, Polycordfilmworks, Lisbon, Portugal
I would just like to thank everyone at Buzzflyer for an absolutely fantastic all round service. Also for the technical support I received.
I would recommend you to anyone, keep up the good work.
Many thanks, Steve Fixter. Wallasey, Merseyside. DJI Phantom & DJI F550
Just a big thank you for your very fast delivery and excellent service keep up the great work, I will be upgrading my quad with the DJI F550 in the very near future and I will be purchasing it from BUZZFLYER.
Many thanks, Vic Wedge
I decided to buy from you as a result of the ‘quality’ of the testimonials viewed on your website. I too had spoken to ‘others in your business’ and been, shall we say not overly impressed.
I am pleased to say that everything I had hoped for I have received. Good and helpful advice from Janet when placing and receiving my orders. Good , helpful and very patient advice from both you and Harvey on the support side. I approached fitting my own gimbal etc to my Phantom with a little nervousness, despite being a ‘competent DYIer’. I am pleased to tell you that I have successfully completed a couple of test flights with everything working beautifully (except the pilot!) All thanks to your guidance and clear instructions.
It is not often that I write a ‘spontaneous offer of praise’ but in this instant I am very happy to do so and would happily recommend anyone to you, especially those who, like me, are somewhat ‘wet behind the ears’. Thank you all very much for helping make this project a pleasant and smooth experience.
Kind regards, Chris Wade, First House Photography
Could I thank you for your help and support on Wednesday when I visited your workshop. I have now flown my DJI 450 with the new Graupner props' and it has made all the difference. My GoPro is now able to take perfectly clear and sharp pictures and video which is exactly why I bought the quadcopter in the first place. It's reassuring to know that I can call you or visit to take advice or upgrade in the future.
Thanks again from a very satisfied customer.
Stuart Palmer, Boston, Lincs.
The guys are really professional and supportive with my first move into ariel photography. I have been using many suppliers over the years for radio gear and modelling and these guys are among the best.
Just wanted to say thanks for the amazing service and plentiful advice you've given me since I decided to enter the world of aerial photography and quad flying. I have asked hundreds of questions, some of them idiotic, and have been met with nothing but patience and helpfulness from the first phone call to when my newly commissioned quad build arrived at the doorstep.
I am the worst type of customer - I furiously research, ask loads of questions to plug gaps in my knowledge, and wanted a direct input into how my quad was built. I was surely the maximum in awkwardness, when I gave them diagrams about which areas I wanted clear, and was fussy about where components were mounted. But they looked, listened, advised, and I felt that we worked together brilliantly while they put together the perfect machine for me - excellent back and forth over email, some phone calls, progress reports etc. No matter what I asked for, or how often I changed my mind, or when I was hopeless indecisive and needed guidance, Harvey handled it all brilliantly, and I have had a thoroughly rewarding experience shopping with them, only superseded by the joy of flying the machine itself, which has been perfectly tuned, and is rock solid, and pure pleasure to fly. To do what he did for me, and then to only charge me a paltry £39 for the build, is above and beyond the call of duty. Harvey even emailed to enquire how my first flight had gone... blown away - A++ service, and it's not often I can say that these days.
Jay Wood, Petersfield
I recently bought a DJI 450 RTF off you! I would just like to say how pleased I am with it, it was set up just how I asked, I had a few teething problems (just my lack of knowledge) and your staff were more than helpful. I have used another UK based heli/quad shop and was disapointed with the service, i will recomend you to all my freinds keep up the good work!! Al
Allen Williams, Cumbria
Having wasted my time and money with another company that sells quadcopters, it is a pleasure to spontaneoulsy offer this testimony for John and staff at Buzzflyer. The other company simply failed at every level, including the basic courtesy of returning my phone calls and invoicing for goods purchased. My experience with Buzzflyer is quite the opposite. Nothing is too much trouble. They recognise the old fashioned dictum that looking after a customer means repeat business. They are also technically very competent and everything arrives as and when promised. They deserve their success.
John Gibson, Airborne Videos
We welcome any feedback or suggestions to help ensure we offer the best service possible. Please email your thoughts to firstname.lastname@example.org