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If for any reason you are dissatisfied with your purchase, we offer a 14 day money back guarantee on all our items that are UNUSED and in their original packaging. If you wish to return any item(s) please contact us first for a returns number. We advise that all returned items should to be sent recorded (insured if over £30.00) as BuzzFlyer cannot be held responsible for returned items that are lost or damaged in transit.
All refunds are at our discretion and will only be issued once we have received the returned item(s) and are satisfied that they are in unused condition. Refunds do not include your return postage cost. If you receive an item from us that you believe to be faulty, you must contact us first to establish the nature of the fault. If you need to return the item you must include your name and address and a brief description of the fault.
We strongly recommend you check the product for faults and test the controls and electronics functions on the ground before attempting to fly the model. If you do find a fault, you must contact us before attempting to fly the helicopter. Due to the nature of the product we cannot give full refunds or replacements for models that have any signs of use or have sustained damage from being incorrectly flown. Items returned to us will be tested and, if found to be faulty will either be repaired or replaced at our discretion.
Refunds will be processed within 7 working days.